1. Introduction
By opting for the Shipping Insurance option offered by Adventure Carry you agree to the following terms and conditions. Shipping Insurance provides additional protection for your order in the event of damage, loss, or theft during transit.
2. Coverage
Shipping Insurance covers the following scenarios:- Loss: If your package is confirmed lost by the carrier.
- Damage: If your package arrives with physical damage affecting the product inside. This does not include any product packaging.
- Any events after the parcel is delivered at the provided address, eg. stolen from porch after delivery.
- Packages delayed in transit but not confirmed lost.
- Items that are returned to sender due to incorrect shipping information provided by the customer.
- General wear and tear during transit to product packaging that does not affect the product's usability.
3. Claims Process
In the event of loss or damage:- Notify us within 48hrs of the delivery date (or expected delivery date in the case of lost packages).
- In the event of product damage in transit, supply supporting images.
- We will review you claim and respond as soon as possible.
4. Resolution
Upon a valid claim, we may offer one of the following resolutions at our discretion:- A replacement of the damaged or lost item(s), subject to product availability.
- A store credit for the value of the item(s) covered by the insurance.
- A refund of the item(s) value.
5. Limitations
- Shipping Insurance covers only the cost of the items and not any associated taxes, duties, or additional fees.
- We reserve the right to deny any claim that does not meet the requirements outlined in these Terms.
6. Refunds and Cancellations
Shipping Insurance is non-refundable once your order has been processed. If you cancel your order before it is processed and shipped, the insurance fee will be refunded along with the order amount.
7. Changes to These Terms
We reserve the right to modify these terms and conditions at any time without prior notice. Changes will be posted on our website, and your continued use of the Shipping Insurance option constitutes your acceptance of any modifications.
8. Contact Information
If you have any questions or need assistance with a claim, please contact us at:
- Email: info@adventurecarry.com.au
- Phone: +61 406 502 640